Your process improvement plan will be due in Module 8 of this course. For this module’s activity, you will focus on developing the new process or revising the current process for your organization. Use your SWOT analysis alongside the management theory you choose in the Module 2 discussion to help you develop the new process or complete the revision and ensure that it focuses upon providing a better service for the customer. Consider the following:
Provide specific evidence that the new process will produce better results than the old process and a better service to the customer. This could be data related to the old process that points out its inefficiencies, or a discussion of how the new process addresses these inefficiencies.
You should show a direct correlation between the new or revised process and organizational goals. Will this process help us achieve our mission or vision? If not, how we can justify the implementation of the new process? You should also address whether there are any legal, ethical, or social issues that will arise due to the process being changed. You should ensure that the process improvement that you propose ultimately benefits the customer, either directly or indirectly: whether that is improving customer service, simplifying the delivery process, increasing employee satisfaction through improved motivation or career development, or developing a shared organizational vision. These are just a few examples.
This assignment should include the following:
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