The acceptance of technological change in the hospitality industry
In today’s fast-paced world, hoteliers have invested heavily in information technology (IT) in order to meet the changing needs of a “next tech” and “design-savvy” generation, improve guest satisfaction and ensure a unique experience. In the hospitality industry, IT innovation capability has been widely recognized as being a source of competitive advantage as it enhances interactions between customers and front-line employees (Ottenbacher & Gray, 2004; Sipe, 2016). Hotels are striving to incorporate novel competitive services offerings (Victorino et al., 2005) as well as providing a unique innovative guest experience. However, the increasing use of technology in services, especially in the hospitality sector, neither employees’ sense making nor their roles as accepters or rejecters have been examined in as determinants of technological change implementation success (Hu et al., 2009). How do you think technology has changed work environments among the front-line employees over the last decade?
APA writing conventions should be followed with a minimum of two (2) sources referenced (in the end of your answer) and cited (as appropriate within your answer). Your response (minimum of 300 words) should be a thoughtful, objective academic analysis of the concepts being learned in the course
We are a professional custom writing website. If you have searched a question and bumped into our website just know you are in the right place to get help in your coursework.
Yes. We have posted over our previous orders to display our experience. Since we have done this question before, we can also do it for you. To make sure we do it perfectly, please fill our Order Form. Filling the order form correctly will assist our team in referencing, specifications and future communication.
2. Fill in your paper’s requirements in the "PAPER INFORMATION" section and click “PRICE CALCULATION” at the bottom to calculate your order price.
3. Fill in your paper’s academic level, deadline and the required number of pages from the drop-down menus.
4. Click “FINAL STEP” to enter your registration details and get an account with us for record keeping and then, click on “PROCEED TO CHECKOUT” at the bottom of the page.
5. From there, the payment sections will show, follow the guided payment process and your order will be available for our writing team to work on it.