1. Identify five ways in which patients can gain more control over their care.
2. Think of an experience you, a family member, or a friend has had with healthcare. Gauge the experience against IOM’s six aims, and identify any opportunities for improvement.
3. You are the CEO of a hospital, and the local newspaper has just run a story on “how bad healthcare is.” How do you respond to the reporter asking you to comment on the situation? How do you respond to your employees?
What is quality and why is it important?
Discuss concepts pertinent to the Quality/Cost relationship
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