In this discussion forum, you will prepare for the Week 6 Final Paper by analyzing the organizational challenges described in the Southglenn Physical Therapy Clinics Case Study found in the Week 6 Final Paper instructions. You will share your work with classmates to develop a more complete understanding of these challenges, which will help you as you respond to next week’s assignment.
Prior to beginning work on this discussion forum, read the Southglenn Physical Therapy Clinics Case Study provided in the Week 6 Final Paper instructions. Then, review your learning from throughout the course, including your notes on assigned textbook chapters and articles.
In an initial post of at least 500 words, and referencing at least two required scholarly sources,
Southglenn Physical Therapy Clinics Case Study
Lawanda Hastings has a challenge ahead of her. She recently took over leadership responsibilities for the downtown branch of Southglenn Physical Therapy Clinics (SPTC), which are private outpatient clinics owned by Dr. Matt Nelson. SPTC has served the Salt Lake City community since 1999 and specializes in orthopedic rehabilitation, sports medicine, deep tissue massage therapy, aquatic therapy, and work-related injuries. Over the years, Dr. Nelson has built SPTC from a single outpatient clinic to three complementary clinics that have a sound reputation for providing excellent physical therapy services.
SPTC is especially well-known for the excellent rehabilitation services provided for professional and amateur athletes who injure knees or other joints in snow sport accidents, common injuries associated with Utah’s exceptional ski resorts, where many collegiate and Olympic athletes practice for competitive events, and families ski and snowboard during the winter months.
The three clinics complement one another because each offers basic rehabilitation services, and each is also known for a particular specialty. For example, the Main SPTC clinic, now housed in a 30,000-square foot building with an indoor pool, focuses on sports medicine, athletic injuries, and aquatic therapy. The Downtown clinic that Lawanda now leads specializes in work injury programs, designed to help patients return to full employment after an occupational injury. The smallest of the three clinics in the nearby suburb of Murray primarily treats post-surgical patients to help reduce pain and increase mobility. All three clinics are located along the light rail line, making travel between the clinic locations for staff and patients quite easy.
Each of the three SPTC operations is headed by a clinic director, whose role is to lead clinic operations and coordinate patient care at the clinic location. Each director is also a licensed physical therapist, who ultimately oversees the professional conduct of clinic staff. The three directors report directly to Matt Nelson, as does the clinic administrator, who is responsible for functions such as patient scheduling, client and insurance billing, the electronic medical record system, purchasing and accounts payable, and personnel and payroll services. These functions are coordinated centrally at the Main SPTC clinic, as are out-sourced custodial and maintenance services for each clinic.
A marketing coordinator also reports directly to Matt. About 65% of the patients seen at SPTC are referred by local physicians, so maintaining strong relationships with local medical providers is essential for SPTC’s long-term prosperity. Along with Matt, the three clinic directors, the clinic administrator, and the marketing coordinator comprise the SPTC leadership team. Additionally, at each clinic, managers oversee the clinic’s routine physical therapy services and rehabilitation services, and directly supervise the work of the physical therapists, occupational therapists, massage therapists, and athletic trainers employed at each clinic.
Lawanda was the clinic director at the Murray clinic for four years and successfully oversaw growth of the clinic’s surgical rehabilitation practice. Then, abruptly, the clinic director at the Downtown clinic left under a cloud of suspicion that involved sexual harassment claims against him by two of the female massage therapists. Matt asked Lawanda to take over leadership responsibilities for the Downtown clinic and to address leadership and managerial needs of the understandably dispirited staff.
Just the Facts
Through discussions with Matt, interviews with the four departmental managers who now report to her, and open forum dialogues with clinic staff, Lawanda has discovered the following:
Kinicki, A., & Williams, B. K. (2018). Management: A practical introduction (8th ed.). McGraw Hill.
Northouse, P. G. (2019). Leadership: Theory and practice (8th ed.). Sage Publishing.
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